Cookies policy

The one thing this site stores

If you open the accessibility menu in the header and change something — larger text, more spacing, higher contrast, less motion, or the Atkinson Hyperlegible typeface — your browser remembers your choice so the site still looks that way next time.

What it is called

bb-a11y-prefs, in your browser’s local storage. Not a cookie: it is never sent to our server, and it exists only on your own device.

What is in it

Only your five display settings. No name, no identifier, no record of what you looked at, nothing that could be used to recognise you anywhere else.

When it is written

Only when you change a setting. Read the site without touching the accessibility menu and nothing is ever stored.

How long it lasts

Until you clear it. It has no expiry, because a preference should not quietly expire.

Why there is no cookie banner

The rule that governs storing things on your device is technology-neutral: it covers local storage in the same way it covers cookies, so “we don’t use cookies” would not by itself let us off. The rule genuinely does apply to the preference above.

What applies with it is an exception, added to the Regulations in February 2026, for storage used solely to adapt how a website appears or functions to the user’s own preferences. Remembering that you asked for larger text is the textbook case. Consent is not required for it. What is still required is that we tell you clearly what is stored — this page — and give you a simple way to object to it, which is the reset control in the accessibility menu.

So we have not put a banner in front of you. A banner is a way of collecting consent, and asking for consent we do not need would imply that refusing it was an option that changed something. It would also mean one more thing between you and the page you came for, which on a care website is not a small cost.

What this site does not do

Stated plainly, because “we value your privacy” means nothing:

• No analytics. We do not know which pages you visited or how long you stayed.
• No advertising, remarketing or conversion pixels.
• No social media trackers, share widgets or embedded feeds.
• No session recording, heatmaps or scroll tracking.
• No chat widget.
• No third-party cookies, because no third-party script runs on this site.
• No consent management platform, which is what would be reading and writing cookies in order to ask you about cookies.

The one request that leaves our server

We would rather over-disclose this than let you find it in a network log. The typefaces used for text are served from our own domain, so they involve no third party. The icon typeface, Material Symbols, is still loaded from Google Fonts, which means your browser makes one request to fonts.googleapis.com and one to fonts.gstatic.com when you open a page.

Google Fonts sets no cookies and stores nothing on your device. It does, like any web server, see the IP address making the request.

There is a second one. The photographs on this site are served by Cloudflare Images from imagedelivery.net, so on the pages that carry photographs your browser fetches them directly from Cloudflare rather than from us. Cloudflare sets no cookie and stores nothing on your device either — we have checked — but it sees the IP address making the request, and it may serve the image from a location outside the UK.

Those two are the only data transfers this site makes. Both are avoidable and we intend to avoid them: self-hosting the icon font removes the first, and serving the photographs through our own domain removes the second. Both are build changes rather than design changes. Until then they are recorded here.

How to remove the preference

Any of these works:

• Open the accessibility menu and reset your preferences. That deletes the stored value — the setting is removed from your browser, not set back to its default.
• Clear site data for this website in your browser settings. Every browser can do this, usually under privacy.
• Browse in a private or incognito window. Nothing persists after you close it.

Removing it costs you nothing but the setting itself — no part of this site needs it to work.

When this page will need rewriting

Everything above rests on facts about how the site is built, so it stops being true the moment those facts change. It has to be re-examined if this site ever gains:

• An analytics or tag manager script, of any kind.
• An embedded video, map, form or chat widget from another company.
• A login, a booking step or a payment.
• Any use of that stored value beyond display preferences — an identifier in it would take it straight out of the exception and into needing consent.

Whoever makes that change owns this page. See also our privacy policy, which covers the information you send us rather than what is stored on your device.