Contact
Every enquiry reaches a named team
Tell us who you are and what you need. We reply within one working day, and the same team answers every time.
- Routes8, each to a named team
- ReplyWithin one working day
- UrgentCall 999
If someone is at risk right now
Immediate action required. In an emergency
999Call 999 if someone is in immediate danger or needs urgent medical help.
Urgent advice. Urgent, but not an emergency
111Call 111 for NHS advice, at any time of day or night.
Important. A safeguarding concern
Call your local council’s adult or children’s safeguarding team. We cannot take a safeguarding report through this website.
Read our safeguarding policy
Do not use the form on this page to report abuse or neglect. It is not monitored around the clock.
Eight ways to reach us
Each route reaches a named team. The eight teams and their inboxes are being confirmed with Bluebell. Until they are, every enquiry here is answered by callback and carries its route with it, so nothing lands in a shared inbox.
- Refer yourselfYou are looking for support for yourself.One working day
- Ask about care for someone close to youYou are looking on behalf of a relative or a friend.One working day
- Make a referralYou are referring someone you support into one of our services.Two working days
- Council partnershipFramework, spot purchase and block contract enquiries.Five working days
- Professional enquirySafeguarding, referral and placement questions from professionals.Two working days
- Tenant supportYou live in accommodation we support and need help with your tenancy or your support plan.One working day
- Repairs and maintenanceSomething needs fixing where you live and we are the ones to tell.TBD — we will publish a repairs response time before the first tenancy begins
- Make a complaintSomething has gone wrong and you want it investigated.Acknowledged in three working days
Work at BluebellVacancies, bank shifts and speculative applications.
Talk to a person
Telephone number to be confirmed
Bluebell has not published a main enquiry number yet. When it does, it will appear here and in the footer of every page. Opening hours will be published with it.
What we do instead
Leave a name and a number and a person calls you back. We reply within one working day, and the person who calls is from the team that owns your route — not a switchboard.
Tell us if you need us to reach you a different way. We can arrange Relay UK, a BSL interpreter, a spoken-language interpreter, or information in large print, easy read, braille or audio — at no cost, and from the first time we speak. There is a box for this on the form.
Send an enquiry
Refer yourselfReply: one working dayChoose a different route
Before you get in touch
The things people ask us before they send anything.
Commissioning and professional enquiries
We will point you at the right team even if the answer is that we cannot help.
Commissioners and professionals
Local authority enquiries
Framework, spot purchase and block contract enquiries go to the commissioning team, not the family inbox.
Council partnership